Company: MAK-SYSTEM S.A. International GroupProduct: Progesa Soundex file module
All users are not notified of existing problems or fixes until a user encounters the problem. Software corrections are only provided to the user that discovered and reported the problem and not to other users of the computer system/software. For example
There were no established procedures for the control and distribution of software fixes to assure that all revised programs required for a particular fix were included and installed on a customer’s system, in that a customer reported a problem concerning a product transformation error due to a missing software routine.
Failure to establish and maintain procedures for analyzing processes, work operations, concessions, quality audit reports, quality records, service records, complaints, returned product, and other sources of quality data to identify existing and potential causes of nonconforming product, or other quality problems, in that SOP I1901-8, Instruction for Trace_Err File, dated September 1, 2002, did not address the frequency of the receipt and the timeframe for review of customers trace error files. Trace error files document system/database errors that have occurred while using the Progesa software. [21 CFR 820.100(a)(1)]
Failure to establish and maintain procedures for receiving, reviewing, and evaluating complaints by a formally designated unit, in that types of customer requests were not appropriately categorized, as required in standard operating procedure (SOP) I1901-3, Maintenance Department Internal Instructions, in the _____ database, which is used to track the receipt and resolution of software problems, software installation, and inquiries. Numerous reports that should have been categorized as “anomalies” or “bugs” were inappropriately noted as “miscellaneous”. There are _____types of reports noted in the SOP: _____ During the inspection, the FDA investigator reviewed 100 reports from one customer that were categorized and entered into the _____ database as “miscellaneous” type. Of the 100 reports reviewed, 29 reports were identified as being incorrectly categorized (26 reports should have been categorized as anomalies and 3 reports should have been categorized as bugs). [21 CFR 820.198(a)]
Failure to verify and validate the corrective and preventive action to ensure that such action is effective and does not adversely affect the finished device, in that there was no assurance that validation of the corrective action for problem report 20010309/015, which documented a problem concerning the loss of the autologous label designation following a blood unit modification, was effective. The software correction was provided to the reporting user in April 2001. The corrective action was incomplete since it only addressed three of the four possible codes for field 7 in the _____table, and resulted in the removal of the reserved flag in field 18 of the _____ table. [21 CFR 820.100(a)(4)]
Issuer: Center for Biologics Evaluation and Research (CBER)